Privacy policy

1. General information

The privacy of your personal data is one of the main concerns of The Traveling Tulip SRL, headquartered in Romania, acting as data operator.

This document has the purpose of providing you with the information concerning the use of your personal data, in the context of your using the webpage www.thetravelingtulip.ro (The Website).

2. Categories of personal data used by this website

If you are a client of the website, The Traveling Tulip SRL will process your personal data such as your name and surname, telephone, email address, shipping address, data concerning your use of the website, such as your behavior/preferences/habits within The Traveling Tulip SRL, together with any other types of data that you provide directly or in any other way resulting from your use of the Website.

If you sign in using your Facebook or Google account, The Traveling Tulip SRL will process the following public data displayed on those apps: user name, email address.

In case you choose to create a user account just before submitting your order of a product available on the Website, you will be asked to provide your email address based on which an account will be automatically created. In case you don’t submit your order, the email address and the rest of the data supplied will not be stored by The Traveling Tulip and the account will be automatically deleted.

If you are a visitor of the website, The Traveling Tulip SRL will process your personal data supplied directly while using the Website, such as the data supplied in the Contact/Questions/Complaint page, if you choose to visit that page of our Website.

3. Purpose and legal grounds for personal data processing

If you are a client of the Website, The Traveling Tulip SRL will process your personal data for the following purposes:

– the execution of the contract between you and The Traveling Tulip SRL, respectively the confirmation, processing, validation, shipping and invoicing of your order submitted on the Website, along with providing you with information about the status of the order, the return of the products etc.    

Legal ground: The processing of your personal data for this purpose is based on the contract between you and The Traveling Tulip SRL, defined in the Terms of Use document. Supplying your personal data is necessary for the execution of the contract. Not agreeing to supply your personal data can lead to the impossibility of the execution of the contract between you and The Traveling Tulip SRL.

– the fulfillment of the legal obligations of The Traveling Tulip SRL in the context of the supplied services through the Website, including financial reporting duties and record keeping.

Legal ground: The processing of your personal data for this purpose is necessary based on certain legal duties. Your supplying of personal data in this purpose is necessary. The processing of your personal data for this purpose can lead to the impossibility of The Traveling Tulip to obey the legal obligations described in the contract and, therefore, to the impossibility of supplying the services available on the Website.

– marketing activities, such as delivering, through means of distance communication (email, sms) commercial messages concerning the products and services supplied by The Traveling Tulip SRL, through the Website.

Legal ground: The processing of your personal data on this purpose is based on your consent, if you choose to give it.

You can express your consent for data processing for this purpose by checking this option the moment you create your account, or following the account creation, on the My Account page. To unsubscribe from this commercial mailings you can use the option at the end of each email/sms containing commercial messages. In addition to that, you can unsubscribe by visiting the My Account page on the Website.  

Supplying your personal data for this purpose is optional. Not agreeing to consent to the processing of your personal data in this purpose will not have negative consequences for you.

– with the purpose of performing various data analyses, reports on the functioning of the Website, studies of our customers’ profile according to their preferences with the aim of offering a better experience on our Website.

Legal ground: Processing your personal data in this purpose is based on the legitimate interest of The Traveling Tulip SRL in constantly improving clients’ experience on the Website.

Supplying your personal data for this purpose is optional. Not agreeing to consent to the processing of your personal data in this purpose will not have negative consequences for you.  

If you are a visitor of the Website, The Traveling Tulip SRL will process your personal data for the following purposes:

– marketing activities, such as delivering, through distance communication (e-mail, sms) commercial messages concerning the products and services supplied by The Traveling Tulip SRL, through the Website.

Legal ground: The processing of your personal data on this purpose is based on your consent, if you choose to give it.

You can express your consent for data processing for this purpose by checking this option in the subscription form for the Newsletter available on the website. To unsubscribe from this commercial mailings you can use the option at the end of each e-mail/sms containing commercial messages.

Supplying your personal data for this purpose is optional. Not agreeing to consent to the processing of your personal data with this purpose will not have negative consequences for you. 

– answering to complaints, requests, traffic monitoring and improvement of your experience on our Website

Legal ground: Processing your personal data for this purpose is based on the legitimate interest of The Traveling Tulip of ensuring a correct functioning of the Website, and of answering to comments, questions and complaints.

Supplying your personal data for this purpose is optional. Not agreeing to consent to the processing of your personal data in this purpose will not have negative consequences for you. 

4. How long will we process your personal data?

As a principle, The Traveling Tulip will process your personal data as long as it is necessary in order to realize the purposes mentioned above.

In case you are a client, we will process your personal data during the entire period of the contract and beyond, according to the legal obligations of The Traveling Tulip SRL (for example, the financial and accounting documents which, according to the law, have to be retained for 10 years after the transaction took place).

In case you are a client and you choose to close your user account, by sending an email to office@thetravelintulip.ro, The Traveling Tulip SRL will interpret this action as your option to unsubscribe from commercial messages concerning the products and services available on the Website. In this sense, if you choose to delete your user account, we will not send you emails, nor sms of this type.

However, we would like to inform you that the deletion of the user account will not engender the automatic deletion of your personal data. In case you wish your personal data to no longer be processed or to be deleted, you can use your rights mentioned at point VII below. In case you request that your account be deleted, but you still have an ongoing order, the request of deleting the account will only be registered after the delivery of the products and the ending of the last ongoing order.

If you withdraw the consent for personal data processing for marketing purposes, The Traveling Tulip SRL will stop processing your personal data, without affecting any previous personal data processing prior to your withdrawal of the consent.

 5. Personal data revealing

For processing purposes, The Traveling Tulip SRL can reveal your personal data towards his partners, third parties or entities supporting The Traveling Tulip SRL in its activity throughout the Website (for example shipping companies, IT services suppliers), or towards public/local authorities in the following cases, listed as an example:

• Website administration

• situations where communicating your personal data is necessary for prize awards, or any other facilities offered to selected beneficiaries, obtained following their participation in various promotion campaigns organized by The Traveling Tulip SRL throughout the Website.

• maintenance, customization and improvement of the Website and of the services ran through the Website.

• data analysis, testing and research, monitoring users tendencies and activity on the Website, developing security facilities and user authentication.

• marketing communications, within legal limitations.

• whenever revealing personal data is required by law.

6. Transfer of the personal data

Personal data supplied to The Traveling Tulip SRL will not be transferred outside Romania.

 7. Rights

Within the limits of the law regarding personal data processing, you have the following rights:

• the right to information, respectively to receiving details concerning the personal data processing activities of The Traveling Tulip SRL, according to the description provided above.

• the right to access the data, respectively to obtain confirmation from The Traveling Tulip SRL about the processing of your personal data, along with details such as how the data is processed, the purposes of the data processing, the receivers or the categories of receivers etc.

• the right to correction, without unjustified delays, by The Traveling Tulip SRL of the inexact/unjustified personal data, as well as the right to fill in the incomplete data; the right to correction and filling in will be communicated to each receiver to which the data were transferred, except the case in which the communication is impossible or requires a disproportionate effort.  

• the right to personal data deletion, without unjustified delays (“the right to be forgotten”), in case one of the following motives applies:
  • the personal data are no longer necessary for fulfilling the purposes for which they were collected or processed
  • if the consent is withdrawn and there is no other legal basis for the processing of the personal data
  • in case the person concerned doesn’t agree with personal data processing and there are no prevailing legitimate reasons
  • in case personal data were illegally processed
  • in case personal data have to be erased in order to obey a legal obligation
  • in case personal data were collected in order to offer an information society service according to EU Law or domestic law under which the data operator falls.

It is possible that, following the request of data deletion, The Traveling Tulip SRL anonymizes the personal data (depriving them, therefore, of their personal character) and continues to process the data for statistical purposes.

• the right to restrict personal data processing whenever:
  • the person denies the accuracy of the data, for a period that allows us to verify the accuracy of the data.
  • personal data processing is illegal, and the concerned person opposes the deletion of personal data, requesting a restriction on its use
  • the operator no longer needs the personal data for processing purposes but the concerned person requests the data for the acknowledgement, exercise or defense of a right in court.
  • the person concerned is opposed to data processing (other than processing for direct marketing) until it is established whether the legitimate rights of the operator prevail over the rights of the concerned person.

• the right to data portability, respectively (i) the right to receive personal data in a structured manner, commonly used, in a easy to read format, as well as (ii) the right that this data be transmitted by The Traveling Tulip SRL to another data operator, under the conditions laid down by law.

• the right to opposition can be exercised with regard to processing activities, by sending a request respecting the following:

At any time, the data concerning the respective person can be processed based on the legitimate interest of The Traveling Tulip SRL, according to the particular situation of the concerned person, except in cases where The Traveling Tulip SRL can prove legitimate and imperious reasons that justify personal data processing and that prevail over the interests, the rights and freedoms of the concerned persons or that the purpose of the processing is the acknowledgement, the exercise or the defense of a right in court. 

At any time, without any charges or justification, the data concerning the respective person can be processed for direct marketing purposes.  

• the right of not being subjected to an individual automatic decision, and the right of not being the subject of a decision based only on automatic processing activities, including profit generating activities, which produces legal effects related to the concerned person or affects her in a similar way, to any significant extent.

• the right to appeal to The National Supervisory Authority for Personal Data Processing or to other competent court, to the extent that you find it necessary.

For further questions concerning the way personal data is processed and for exercising your rights mentioned above, please write to dataprotection@thetravelingtulip.ro. This webpage uses cookies. For further information about the use of cookies on this website, please see our cookies policy.