information on ordering and return

How to order?

Once you have decided which products you want to order, click on the “Add to cart” button. This way, your products end up in the shopping cart, where you have the option to view the product list, change the quantity, or cancel one or all of the products in the cart.

To start the order, press the “Proceed to checkout” button. All you have to do then is fill in the necessary data to process the order. This process does not take more than 1-2 minutes, after which you will be able to complete the order. If the billing address differs from the delivery address, please also fill in the “Billing address” field.

After entering all the required information, press the “Confirm order” button. Your order will be completed and processed as soon as possible. In some cases, at random, we may contact you by phone to confirm your order before shipping.

If you want telephone assistance in the order process, please call the phone number +40722 463 622, from Monday to Friday, between 10:00 and 19:00 Eastern European Time (EET). One of our sales consultants will take your call and guide you to the right choice for you, in terms of product, the delivery method and other details.

Payment and delivery

Payment methods and additional information on them may be found in Terms and Conditions.

For physical products, the shipping fee is added to the total amount, before payment is made. The shipping fee is calculated according to the shipping address, quantity and value of the order. The invoice will be issued after the order is shipped. Products will be shipped within 5 business days, depending on your location. The Traveling Tulip does not ship wine or other alcohol products outside of Romania.

Virtual products, such as tours or experiences, hotel accommodations etc. will only be confirmed via e-mail as purchased and will not be delivered.

For the downloadable products, such as travel brochures or gift vouchers, you will receive a link, which will guide you on how to download the products you purchased.

Schedule

Online orders can be placed online at any time, 24/7.

Processing of orders takes place Mon – Fri, from 10.00 – 19.00 EET. Outside of business hours, the call center will also not be available.

Refunds / Product return policy

Virtual products, such as tours or experiences, hotel accommodations etc. will only be refunded as stipulated in the signed contract(s) between The Traveling Tulip and the client and the Terms and Conditions page.

Downloadable products can’t be refunded, once the link is sent to the client.

For the physical products, the return of the product(s) ordered and delivered by The Traveling Tulip can be made within 14 calendar days from the date of delivery. Thus, the return will be made exclusively by sending the product / products, at the customer’s expense, to The Traveling Tulip. The product(s) must be returned in the original packaging.

In order to send the returned product(s), it is necessary to send the following information to the e-mail address office@thetravelingtulip.ro:

– the list of products proposed for return together with the order number

– the reason for the return

– number of parcels sent for return

– IBAN account and full name of the sender

– email address

For returned products with damaged or incomplete packaging, signs of wear, scratches, bumps, etc. The Traveling Tulip reserves the right to choose whether or not to accept the return of the products.

The value of the ordered products, delivered by The Traveling Tulip and subsequently returned by the customer, under the conditions mentioned above, will be refunded exclusively by bank transfer, to the account sent by e-mail, within 14 working days from the date of delivery of the return.